持續創新改善 全員追求卓越
Continuous innovation and improvement
All employees pursue excellence
Stakeholders
Stakeholder Engagement
Stakeholders | Meaning and Significance to Lasertek | Key issues of concern | Communication Channel & Frequency | Response Section & Page Number |
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Employees | Laser tek pays attention to employees' competency and career development. Also the company ensures all employees have equal Right-to-work. Besides, the company creates a safe and healthy work environment to maintain good employers-employee relations . To fulfill Lasertek's vision together. |
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Welfare Committee Meeting / Monthly |
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Labor-Management Meeting / Quarterly | ||||
Performance Appraisal / Annually | ||||
Employee Service Hotline, Dedicated Mailbox / Real-time | ||||
Sexual Harassment Complaint Hotline / Real-time | ||||
Internal Communication Channels / Irregular | ||||
Shareholders / Investors / Financial Institutions | Shareholders / investors / financial institutions are supporters of Lasertek's operations. Providing complete and accurate operational information in a timely manner helps communication and enables us to continuously improve our value creation and corporate resilience through diverse perspectives, sharing fruitful results. |
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Revenue Announcement / Annually |
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Shareholders' Meeting / Annually | ||||
Phone, Investor Mailbox / Real-time | ||||
Press Releases, Press Conferences / Irregular | ||||
Customers | Aiming to provide customers with diverse and comprehensive solutions by focusing on core optoelectronic technology, understanding and meeting customer expectations, and delivering the most competitive high-quality products and services, making Lasertek the most trusted partner. |
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Customer Satisfaction Survey / Annually |
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Phone, Email / Real-time | ||||
Audit Operations / Irregular | ||||
Various Meetings / Irregular | ||||
Technical Forums, Seminars / Irregular | ||||
Technical Forums, Seminars / Irregular | ||||
Government Agencies | Lasertek strictly complies with all regulations of competent authorities, keeps track of policy amendments to plan ahead or respond quickly, ensuring legal and compliant operations, and actively participates in various government initiatives. |
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On-site Audit / Irregular |
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Official Documents / Irregular | ||||
Material Information Announcement / Irregular | ||||
Suppliers | Supplier ethics, sustainability awareness, supply quality, and technology are equally valued by Lasertek, as suppliers are a key part of the company's sustainability strategy. The sustainability strategies, knowledge, and technical advancement of partners add value to the collaboration. |
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Document Audit / Annually |
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New Supplier Review / Irregular | ||||
Local Communities / National Sun Yat-sen University | In addition to leveraging corporate resources to revitalize community development and achieve mutual benefit, Lasertek demonstrates its passion for talent cultivation and commitment to local educational resources through close industry-academia cooperation with NSYSU. |
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Industry-Academia Collaboration Courses / Annually |
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Phone, Letters / Real-time | ||||
Press Releases / Irregular | ||||
Association Activities / Irregular | ||||
Open Company Art Space / Irregular |
Material Topic Identification
Step | Determine Material Topics |
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Step 1: Understand Organizational Context |
Identify Stakeholders: Following the AA1000 Stakeholder Engagement Standard (SES), six categories of stakeholders are identified: employees, investors, government agencies, customers, suppliers, and local communities/National Sun Yat-sen University. |
Collect Relevant Issues: In addition to referencing international sustainability standards and guidelines (GRI, SASB, TCFD), industry norms and standards, local government policies and regulations, and industry benchmarks to collect sustainability issues, stakeholder communication channels are also used to gather stakeholders’ concerns. A total of 19 sustainability issues are summarized. |
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Step 2: Identify Actual and Potential Impacts |
Analyze the Substantial or Potential Impact of Company Operations: Questionnaires are sent to Sustainable Development Committee members to assess positive and negative impacts of the 19 sustainability issues for effective management of material topic impacts. Questionnaires are also sent to stakeholders to assess their level of concern for each issue. |
Step 3: Assess Impact Significance |
Identify Material Topics: Cross-compare the positive and negative substantial or potential impacts of company operations on the economy, environment, people (including human rights), and the impact on company operations. A materiality matrix is drawn based on 'substantial or potential external impacts of company operations' and 'impact on company operations.' Positive impact: assessed by scale, scope, and likelihood Negative impact: assessed by scale, scope, irreversibility, and likelihood |
Identify Impact Scope: Measure the impact boundary and involvement of material topics in the value chain to determine the significance of the impact. |
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Step 4: Prioritize Reporting of Most Significant Impacts |
Material Topics: Rank based on the assessment results of 'substantial or potential external impacts of company operations' and 'impact on company operations.' Select the top 6 material topics: financial performance, R&D innovation, product quality, customer relationship management, sustainable supply chain management, and talent attraction and retention. In addition, based on domestic and international market trends, regulations, and customer requirements, information security and climate change response are included as material topics. In 2024, a total of 8 material topics are identified for priority reporting. |
Information Disclosure: Based on the identified material topics, the report’s disclosure boundary and content are established, with detailed reporting on management approaches and performance for each material topic. This responds to stakeholder expectations and ensures the report fully covers Lasertek’s actual sustainability efforts and challenges. |
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Continuous Feedback Collection: Lasertek has set up a 'Stakeholder' page in the 'ESG Sustainability' section of its official website, providing stakeholders with dedicated email and other effective communication channels. If there are any questions, suggestions, complaints, or whistleblowing matters regarding material topics, stakeholders can maintain smooth and positive interaction through these channels. |
Material Topic Matrix
Material Topic List
No. | 2023 Material Topics | 2024 Material Topics |
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1 | Customer Relationship Management | R&D Innovation |
2 | Supply Chain Management | Customer Relationship Management |
3 | Operational Performance | Financial Performance |
4 | Information Security | Talent Attraction and Retention |
5 | Talent Attraction and Retention | Sustainable Supply Chain Management |
6 | Climate Change Response | Product Quality |
7 | Climate Change Response | |
8 | Information Security |
Sustainability Risks and Management
Material Topic | Management Approach | Responsible Unit | 2024 Performance |
Short-term Goal (1-3 years) |
Mid/Long-term Goal (Over 3 years) |
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Climate Change Response | Continue to advance climate-related financial disclosures and integrate resources across departments to gradually achieve carbon reduction targets. | Administration Division | Assess climate-related risks and opportunities based on risk scale and classification standards. Zero days of production interruption due to climate disasters (excluding typhoon leave). | Establish a comprehensive climate risk and opportunity identification management system. Zero days of production interruption due to climate disasters. |
Implement environmental accounting and environmental profit & loss assessment. Zero days of production interruption due to climate disasters. |
Talent Attraction and Retention | Annual performance appraisal, competitive compensation, new hire care mechanism, and diversified employee welfare policies. | Administration Division |
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Financial Performance | Regularly report operational results to the Chairman and hold meetings to track performance and adjust strategies, aiming to create company value and enhance shareholder equity. | Finance Division |
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ROE = 10%, Revenue CAGR: 1%-3% over the past five years | ROE = 12%, Revenue CAGR: 3%-5% over the past five years |
Information Security | Regularly review internal information security regulations, continuously monitor information security mechanisms, and ensure confidentiality, integrity, and availability of company information for business continuity. | Administration Division |
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R&D Innovation | Maintain a certain ratio of R&D expenses, regularly review R&D projects to align with market trends and customer needs, and manage intellectual property to ensure competitiveness and business development. | Equipment Business Group | Annual R&D expenses as a percentage of revenue: 5.66%. | Annual R&D expenses as a percentage of revenue: 3%. | Annual R&D expenses as a percentage of revenue: 5%. |
Product Quality | Establish appropriate quality inspection items for each key process, and build a quality management system through ISO 9001 to ensure high-quality and stable products. | Business Group, Equipment Business Group | Compliant with ISO 9001 Quality Management System. | Compliant with material-related regulations and customer requirements, ISO 9001 certified. | Compliant with material-related regulations and customer requirements, ISO 9001 certified. |
Customer Relationship Management | Annually distribute customer satisfaction surveys to understand customer views on overall quality, business services, technical support, order delivery, and product quality, to continuously improve products and services. | Materials Business Group, Equipment Business Group, Energy Business Group | Customer satisfaction: 114.70 points. | Customer satisfaction ≥ 110 points (out of 130) | Customer satisfaction ≥ 119.6 points (out of 130). |
Sustainable Supply Chain Management | Continuously improve supplier classification and grading systems, identify key suppliers, and reduce supply chain risks through regular and ad hoc evaluations. Ensure key product material sources and establish relevant guidelines to build a sustainable supply chain together. | Procurement Division |
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Establish supplier ESG evaluation. |