ESG-Stakeholders

雷科股份有限公司

持續創新改善 全員追求卓越

Continuous innovation and improvement
All employees pursue excellence

Stakeholders

Stakeholder Engagement
Lasertek follows the AA1000 Stakeholder Engagement Standard (SES) to identify six major categories of stakeholders: (1) employees, (2) shareholders/investors/financial institutions, (3) customers, (4) government agencies, (5) suppliers, and (6) local communities/National Sun Yat-sen University. The company has established diverse communication channels to collect stakeholder opinions as a reference for sustainable operations and to respond to stakeholder needs and expectations. In addition, the results of stakeholder engagement are regularly (at least once a year) reported to the Board of Directors by the Sustainable Development Committee.
▼ Lasertek's communication with stakeholders and their key concerns
Stakeholders Meaning and Significance to Lasertek Key issues of concern Communication Channel & Frequency Response Section & Page Number
Employees Laser tek pays attention to employees' competency and career development. Also the company ensures all employees have equal Right-to-work. Besides, the company creates a safe and healthy work environment to maintain good employers-employee relations . To fulfill Lasertek's vision together.
  • Financial Performance
  • Corporate Governance
  • R&D Innovation
  • Talent Attraction and Retention
  • Talent Development and Training
Welfare Committee Meeting / Monthly
  • Corporate Governance/p.18-20
  • Innovation & Improvement/p.30-32
  • Growth & Prosperity/p.51-59
Labor-Management Meeting / Quarterly
Performance Appraisal / Annually
Employee Service Hotline, Dedicated Mailbox / Real-time
Sexual Harassment Complaint Hotline / Real-time
Internal Communication Channels / Irregular
Shareholders / Investors / Financial Institutions Shareholders / investors / financial institutions are supporters of Lasertek's operations. Providing complete and accurate operational information in a timely manner helps communication and enables us to continuously improve our value creation and corporate resilience through diverse perspectives, sharing fruitful results.
  • Financial Performance
  • Corporate Governance
  • Ethical Management
  • Risk Management
  • GHG & Energy Management
Revenue Announcement / Annually
  • Corporate Governance/p.18-25
  • Environmental Sustainability/p.46-47
Shareholders' Meeting / Annually
Phone, Investor Mailbox / Real-time
Press Releases, Press Conferences / Irregular
Customers Aiming to provide customers with diverse and comprehensive solutions by focusing on core optoelectronic technology, understanding and meeting customer expectations, and delivering the most competitive high-quality products and services, making Lasertek the most trusted partner.
  • Product Quality
  • Ethical Management
  • Customer Relationship Management
  • Sustainable Supply Chain Management
  • R&D Innovation
Customer Satisfaction Survey / Annually
  • Corporate Governance/p.21-22
  • Innovation & Improvement/p.30-38
Phone, Email / Real-time
Audit Operations / Irregular
Various Meetings / Irregular
Technical Forums, Seminars / Irregular
Technical Forums, Seminars / Irregular
Government Agencies Lasertek strictly complies with all regulations of competent authorities, keeps track of policy amendments to plan ahead or respond quickly, ensuring legal and compliant operations, and actively participates in various government initiatives.
  • Corporate Governance
  • Risk Management
  • Occupational Safety and Health
  • Social Participation
  • Ethical Management
On-site Audit / Irregular
  • Corporate Governance/p.19-25
  • Growth & Prosperity/p.60-64
Official Documents / Irregular
Material Information Announcement / Irregular
Suppliers Supplier ethics, sustainability awareness, supply quality, and technology are equally valued by Lasertek, as suppliers are a key part of the company's sustainability strategy. The sustainability strategies, knowledge, and technical advancement of partners add value to the collaboration.
  • Product Quality
  • Ethical Management
  • Financial Performance
  • Sustainable Supply Chain Management
  • Corporate Governance
Document Audit / Annually
  • Corporate Governance/p.18-22
  • Innovation & Improvement/p.33-38
New Supplier Review / Irregular
Local Communities / National Sun Yat-sen University In addition to leveraging corporate resources to revitalize community development and achieve mutual benefit, Lasertek demonstrates its passion for talent cultivation and commitment to local educational resources through close industry-academia cooperation with NSYSU.
  • Social Participation
  • Corporate Governance
  • Talent Development and Training
  • Climate Change Response
  • Ethical Management
  • R&D Innovation
Industry-Academia Collaboration Courses / Annually
  • Corporate Governance/p.19-22
  • Innovation & Improvement/p.30-32
  • Environmental Sustainability/p.40-46
  • Growth & Prosperity/p.58-59, 62-64
Phone, Letters / Real-time
Press Releases / Irregular
Association Activities / Irregular
Open Company Art Space / Irregular
Material Topic Identification
Step Determine Material Topics
Step 1:
Understand Organizational Context

Identify Stakeholders:

Following the AA1000 Stakeholder Engagement Standard (SES), six categories of stakeholders are identified: employees, investors, government agencies, customers, suppliers, and local communities/National Sun Yat-sen University.

Collect Relevant Issues:

In addition to referencing international sustainability standards and guidelines (GRI, SASB, TCFD), industry norms and standards, local government policies and regulations, and industry benchmarks to collect sustainability issues, stakeholder communication channels are also used to gather stakeholders’ concerns. A total of 19 sustainability issues are summarized.

Step 2:
Identify Actual and Potential Impacts

Analyze the Substantial or Potential Impact of Company Operations:

Questionnaires are sent to Sustainable Development Committee members to assess positive and negative impacts of the 19 sustainability issues for effective management of material topic impacts. Questionnaires are also sent to stakeholders to assess their level of concern for each issue.

Step 3:
Assess Impact Significance

Identify Material Topics:

Cross-compare the positive and negative substantial or potential impacts of company operations on the economy, environment, people (including human rights), and the impact on company operations. A materiality matrix is drawn based on 'substantial or potential external impacts of company operations' and 'impact on company operations.'

Positive impact: assessed by scale, scope, and likelihood

Negative impact: assessed by scale, scope, irreversibility, and likelihood

Identify Impact Scope:

Measure the impact boundary and involvement of material topics in the value chain to determine the significance of the impact.

Step 4:
Prioritize Reporting of Most Significant Impacts

Material Topics:

Rank based on the assessment results of 'substantial or potential external impacts of company operations' and 'impact on company operations.' Select the top 6 material topics: financial performance, R&D innovation, product quality, customer relationship management, sustainable supply chain management, and talent attraction and retention. In addition, based on domestic and international market trends, regulations, and customer requirements, information security and climate change response are included as material topics. In 2024, a total of 8 material topics are identified for priority reporting.

Information Disclosure:

Based on the identified material topics, the report’s disclosure boundary and content are established, with detailed reporting on management approaches and performance for each material topic. This responds to stakeholder expectations and ensures the report fully covers Lasertek’s actual sustainability efforts and challenges.

Continuous Feedback Collection:

Lasertek has set up a 'Stakeholder' page in the 'ESG Sustainability' section of its official website, providing stakeholders with dedicated email and other effective communication channels. If there are any questions, suggestions, complaints, or whistleblowing matters regarding material topics, stakeholders can maintain smooth and positive interaction through these channels.

Material Topic Matrix
Material Topic Matrix
Material Topic List
In 2023, Lasertek updated its material topic identification approach to better align with GRI Standards 2021, aiming to identify significant impacts more comprehensively. Through improved evaluation methods, Lasertek communicates with stakeholders to strengthen risk management in economic, environmental, and people (including human rights) aspects, reducing and preventing potential impacts. The following are the material topics for 2023.
No. 2023 Material Topics 2024 Material Topics
1 Customer Relationship Management R&D Innovation
2 Supply Chain Management Customer Relationship Management
3 Operational Performance Financial Performance
4 Information Security Talent Attraction and Retention
5 Talent Attraction and Retention Sustainable Supply Chain Management
6 Climate Change Response Product Quality
7 Climate Change Response
8 Information Security
Sustainability Risks and Management
  • Material Topic Management Approach Responsible Unit 2024
    Performance
    Short-term Goal
    (1-3 years)
    Mid/Long-term Goal
    (Over 3 years)
    Climate Change Response Continue to advance climate-related financial disclosures and integrate resources across departments to gradually achieve carbon reduction targets. Administration Division Assess climate-related risks and opportunities based on risk scale and classification standards. Zero days of production interruption due to climate disasters (excluding typhoon leave). Establish a comprehensive climate risk and opportunity identification management system.
    Zero days of production interruption due to climate disasters.
    Implement environmental accounting and environmental profit & loss assessment.
    Zero days of production interruption due to climate disasters.
    Talent Attraction and Retention Annual performance appraisal, competitive compensation, new hire care mechanism, and diversified employee welfare policies. Administration Division
    • New hire retention rate: 77.78%.
    • Employee turnover rate: 5.67%.
    • Employee stock trust participation rate: 74.72%.
    • New hire retention rate ≥ 80%.
    • Employee turnover rate ≤ 20%.
    • Employee stock trust participation rate ≥ 70%.
    • New hire retention rate ≥ 85%.
    • Employee turnover rate ≤ 15%.
    • Establish employee engagement surveys.
    Financial Performance Regularly report operational results to the Chairman and hold meetings to track performance and adjust strategies, aiming to create company value and enhance shareholder equity. Finance Division
    • EPS=2.07, ROE: 10.43%, Revenue CAGR: -0.75% (disclosure scope covers 61.95% of consolidated revenue; if based on consolidated revenue, CAGR is 2.20%)
    ROE = 10%, Revenue CAGR: 1%-3% over the past five years ROE = 12%, Revenue CAGR: 3%-5% over the past five years
    Information Security Regularly review internal information security regulations, continuously monitor information security mechanisms, and ensure confidentiality, integrity, and availability of company information for business continuity. Administration Division
    • Social engineering drills conducted quarterly (4 times), failure rate 3%.
    • Company-wide information security training conducted twice. No major information security incidents affecting operations.
    • Quarterly social engineering drills (4 times/year), failure rate below 10%.
    • Company-wide information security training every six months (2 times/year). No major information security incidents affecting operations.
    • No major information security incidents affecting operations.
    • Compliant with ISO 27001 Information Security Management System.
    R&D Innovation Maintain a certain ratio of R&D expenses, regularly review R&D projects to align with market trends and customer needs, and manage intellectual property to ensure competitiveness and business development. Equipment Business Group Annual R&D expenses as a percentage of revenue: 5.66%. Annual R&D expenses as a percentage of revenue: 3%. Annual R&D expenses as a percentage of revenue: 5%.
    Product Quality Establish appropriate quality inspection items for each key process, and build a quality management system through ISO 9001 to ensure high-quality and stable products. Business Group, Equipment Business Group Compliant with ISO 9001 Quality Management System. Compliant with material-related regulations and customer requirements, ISO 9001 certified. Compliant with material-related regulations and customer requirements, ISO 9001 certified.
    Customer Relationship Management Annually distribute customer satisfaction surveys to understand customer views on overall quality, business services, technical support, order delivery, and product quality, to continuously improve products and services. Materials Business Group, Equipment Business Group, Energy Business Group Customer satisfaction: 114.70 points. Customer satisfaction ≥ 110 points (out of 130) Customer satisfaction ≥ 119.6 points (out of 130).
    Sustainable Supply Chain Management Continuously improve supplier classification and grading systems, identify key suppliers, and reduce supply chain risks through regular and ad hoc evaluations. Ensure key product material sources and establish relevant guidelines to build a sustainable supply chain together. Procurement Division
    • Established first-tier and key supplier screening mechanism.
    • 100% of key material suppliers and 30% of equipment suppliers signed the Supplier Code of Conduct Commitment.
    • Improve supplier management mechanism and identify key suppliers.
    • 100% completion rate for key suppliers signing the Code of Conduct Commitment.
    Establish supplier ESG evaluation.